Training that changes what happens on Monday.
Most training is judged on whether people enjoyed it. We would rather be judged on whether the work changed. That means starting from what your team has to do differently, not from a list of things they should know.
Free · no sign-up
Work out what the workaround already costs you.
Every team has one: the spreadsheet beside the system, the person everyone asks, the step that gets redone because nobody trusts the first version. It never appears on a budget line, which is why it survives for years. Put your numbers in.
That is roughly 19 working days per person, every year, spent on something nobody would choose to do.
Four gaps
Only one is training
Most training fails because it was the wrong answer.
When a team is not doing something correctly, there are four different reasons, and they need four different fixes. Selling a course against all four is how the industry earns its reputation. So we work out which one you have first, and we will tell you when it is not us.
Two of those four are not training problems at all. We would rather tell you that in the first conversation than sell you a workshop that was never going to work.
Do, not know
We design backwards from the task.
The usual approach starts with everything a person should know and works forwards. That produces long courses, high satisfaction scores and no change in the work. We start at the other end.
Name the business outcome first
Fewer return-premium disputes. Claims that go through on the first submission. Referrals raised before a quote goes out rather than after. If we cannot name the number that should move, there is nothing to design against and we should not be running a session.
Work out what people must do differently
Not what they should understand — what they will actually do at the desk, in the order they do it. Every module earns its place by being attached to one of those actions, and anything that is merely interesting gets cut.
Practise on real files, with real consequences
People learn a task by attempting it and getting it wrong somewhere safe. So sessions are built around your own submissions, claims and correspondence, with the awkward cases included on purpose. Watching somebody else do it correctly is not practice.
Space it out and make them retrieve it
A single full day feels efficient and is mostly forgotten inside a fortnight. Shorter sessions spread over weeks, with people made to recall the material rather than re-read it, produce far more that survives to the desk. It is less convenient to schedule. It is the difference between training and entertainment.
Leave the job aid behind, not the slide deck
Some things should never be memorised. A one-page decision sheet at the desk beats a remembered module every time, and it still works for the person who joins next year.
Six weeks
Typical
What a programme actually looks like.
A typical engagement, though the length follows the problem rather than a template.
Honestly
What you can book today.
Sessions are scoped to your team rather than sold from a catalogue, so cost depends on group size, format and length. Ask and we will price it properly.
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Implementation training
Video library
Grants
Somebody else may pay for a large part of this.
Provinces run workforce training grants that reimburse employers for a share of the cost of training existing staff. Most small firms either do not know they exist or assume the paperwork is not worth it.
Eligibility, the share covered and the caps differ by province and change from year to year, so we will not print a number here that might be wrong by the time you read it. Tell us your province and roughly how many people you want trained, and we will tell you what currently applies and what the application involves. If nothing fits, we will say that too.
We are not a grant consultancy and we do not charge a fee for this. It is simply how a training budget usually gets approved.
30 minutes
Start with the diagnosis, not the booking.
Thirty minutes is usually enough to work out which of the four gaps you actually have. Two of them we cannot fix with training, and we will tell you which one you are looking at before anybody talks about money.
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IQ Spark Consulting Services Inc. builds software and provides training and advisory services. This page is general information only. It is not insurance advice, dental advice, or an offer of coverage. Grant eligibility, funding shares and caps are set by the relevant provincial programme, change from time to time, and are determined by that programme rather than by us. The worksheet on this page is an estimate on the assumptions stated beneath it; it runs in your browser and sends nothing anywhere.
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